PURCHASE CONDITIONS
PAYMENT METHODS
I pay with credit card
Payment by credit card guarantees a simple and secure payment method. The amount will be charged to the credit card immediately after placing your order.
We have payment by card (Visa, MasterCard and Maestro) and Bizum. The process is totally unrelated to Puntto, and takes place in a secure environment managed by the Unicaja banking agency, the data referring to your credit card is encrypted using the SSL security protocol and transmitted directly to the corresponding financial entity, which is the that carries out this procedure and the one that accepts or rejects the payment. So the only ones who know the card details are the customer, their bank and Unicaja. Puntto does not have access to said data and only receives payment confirmation from the latter.
Paid by Bizum
Bizum is a money transfer system between individuals or to make payments for your online purchases. It is an alternative to bank transfers. First you need the online banking credentials to be able to access your bank's app, and then a PIN to validate each operation, which is also verified by means of an SMS sent to the associated phone number.
Is there a minimum or maximum purchase amount?
No, there is no minimum or maximum purchase for any form of payment. The only limitation is the one that each individual user has on their credit card.
SHIPPING COSTS AND DELIVERY TIMES
Home delivery
Puntto sends to mainland Spain.
Transport price
- Peninsula: €4.5
- Citypaq: 3.50 €
Picked up at the store
Our store pickup service allows you to buy items on our website and pick them up at our store at:
Point, Calle Lucena, 34 Bajo, 29200 Antequera, Malaga
At the end of your purchase, select "Pick up your order in store". You just need your ID and order number to pick up your items.
CityPaq
Citypaq is the new CORREOS service that facilitates the delivery and collection of packages. They are automated terminals installed in neighborhood communities to receive packages at any time, even if you are not at home. They already have a total of 4,278 CityPaq parcel mailboxes distributed throughout the national territory.
This shipping method has a surcharge of €3.50 per operation.
delivery times
Orders received with confirmed payment, before 2:00 p.m. from Monday to Friday (not holidays), with merchandise in stock, will leave our warehouse that same day. After this time, the shipment will be made the next day.
Delivery in 48/72 hours to Spain (peninsula).
The provision of services will be carried out on working days and from Monday to Friday. In the temporary computation of the contracted service, holidays will be excluded. The contractually agreed terms for the delivery of the freight are understood without prejudice to the delays that could be caused by reasons of force majeure or fortuitous event (storms, snow, road closures, strikes, procedures or other actions of the Administration and/or Customs , delays of airlines and/or shipping companies, dates such as Christmas, etc.) shipments may experience some delay.
The delivery of the merchandise will be made at the address designated by the sender, except for the absence of the recipient or that, due to the weight, volume or nature of the property, delivery is not possible. In this case, and with prior notice, said delivery will be made at the door of the street or at the destination service center. In the event of the recipient's absence, a notice of delivery attempt will be left, as well as the way to agree on it. The charge for this will be established in the current rates. Non-compliance with the delivery term will not be considered that which is caused by the absence of the recipient; change of address; unknown, incorrect or incomplete address; lack of name, telephone and e-mail contact in private addresses; non-payment of postage; supplied or reimbursed; holiday closing; late deliveries on second delivery attempt; and causes of force majeure, fortuitous event or others not attributable to the Company. No deliveries are made to post office boxes.
RETURNS AND REFUNDS
To make a return it is necessary to contact us in advance to accept the return. Postage for changes and returns are borne by the customer, who may send the product through the agency of their choice, postage paid to the address:
Point, Calle Lucena, 34 Bajo, 29200 Antequera, Malaga
RETURN DEADLINES
If you are not satisfied with the purchase at Puntto, you can make the return within a period not exceeding 15 calendar days, counted from the receipt of the product. We will refund your money, as long as the product is unused. Otherwise, you are responsible for the depreciation.
What to do if the item has been damaged in transit?
If upon receipt of the merchandise you discover that it has transport damage, you must state it on the carrier's delivery note or even not accept the delivery. You have a period of 24 hours from the delivery to contact us by email:
modapunttodevoluciones@gmail.com
In this way, the transport insurance claim can be managed. When the return is from the customer to us, the customer is responsible for any damage that may occur in transit.
CONDITIONS FOR THE RETURN
All items must be returned unworn and with the garment tag attached. Puntto reserves the right not to accept the exchange if, once the garment is received, it is in poor condition, stained, torn, washed or in inadequate conditions.
Otherwise, you are responsible for depreciation.
Returns must be delivered to Puntto, Calle Lucena, 34 Bajo, 29200 Antequera, Málaga; within 15 calendar days after receiving the merchandise.
CHANGE FOR ANOTHER PRODUCT OR SIZE
If you wish to exchange an item for another size, color or another product; You have a period of 15 days from delivery to contact us by email:
modapunttodevoluciones@gmail.com
This will inform us that you are going to make the shipment and clearly indicate the reason for the change. Changes must be sent postage paid. Items must be returned unused and with the garment tag on.
IN CASE THERE ARE NO STOCKS
Yes, once the purchase is made, there is no existence of the requested product, we will contact the customer, to give him a choice if he wants to exchange it for another item or wants the money back.
